Refund, Return and Repair Policy

Digital Products Return and Refund Policy

180-Day Return Policy and License Duration Warranty

At GoQubits, we are committed to providing a seamless and satisfying experience with our digital products. To address potential issues, we have established the following return, refund, and warranty policy:


Return and Refund Policy

We offer a 180-day return policy for eligible digital products under the following conditions:

  1. Unused Licenses: If you purchased a digital product license but have not activated or used it, you may request a return or refund within 180 days of purchase.
  2. Product Not as Described: If the product does not match the description or specifications provided on our website, you may request a return within the 180-day period.
  3. Delivery Dissatisfaction: If the delivery timeframe does not meet the expectations outlined on our homepage, you may request a refund after contacting customer support.


License Duration Warranty

In addition to our return policy, all digital product licenses are covered by a warranty for the full duration of the license. The warranty applies from the activation date and includes:

  1. Limited-Time Licenses: For licenses with a fixed duration (e.g., 1 year), the warranty is valid for the full duration of the license.
  2. Perpetual Licenses: For perpetual licenses, the warranty is valid for the lifetime of the product.
  3. Coverage: The warranty allows for refunds or replacements if the product does not perform as intended and the terms of usage have not been violated.


Return and Warranty Process

To initiate a return, refund, or warranty claim, follow these steps:

  1. Contact Customer Support: Reach out to our team within the eligible timeframe and provide details about the issue.
  2. Assessment: Our support team will review your request and may ask for additional information or documentation.
  3. Approval and Instructions: If approved, you will receive instructions on how to proceed, which may include deactivating the license key if applicable.
  4. Refund or Replacement: Refunds or replacements will be issued once the claim is verified.


Refund Options

We offer the following refund options based on the nature of the return or warranty claim:

  1. Full Refund: Provided if the license remains unactivated and meets the return or warranty criteria.
  2. Replacement: In cases of defective products, a replacement license may be issued.
  3. Store Credit: As an alternative to monetary refunds, we may offer store credit for future purchases.


Ineligibility for Return or Warranty Claims

Certain situations render products ineligible for returns or warranty claims:

  1. Activated Licenses: Licenses that have been activated are not eligible for returns but remain covered under the warranty.
  2. Violation of Terms: Products used in violation of their terms and conditions are not eligible for refunds or replacements.
  3. Change of Mind: Refunds are not provided for changes in personal preference.
  4. Compatibility Issues: Issues arising from hardware or software incompatibility not disclosed on our website are not eligible.


Customer Responsibilities

As a customer, you are responsible for:

  1. Providing Accurate Information: Ensure all details provided regarding the issue are accurate and truthful.
  2. Following Return Instructions: Comply with instructions provided by our support team in a timely manner.


Acknowledgment of Policy Terms

By purchasing from GoQubits, you acknowledge and agree to the terms outlined in this policy, including the 180-day return policy, license duration warranty, and eligibility criteria.

If you have any questions or need assistance, please contact our customer support team through the designated channels on our website.

GoQubits LLC