Digital Products Return and Refund Policy
At GoQubits, we are committed to providing a seamless and satisfying experience for our customers with our digital products. We understand that sometimes issues may arise, and we have established the following return and refund policy to address these situations:
Return Eligibility
We assess return and refund requests on a case-by-case basis, subject to the following conditions:
- Product Not as Described: If the digital product does not match the description or specifications provided on our website.
- Delivery Timeframe Dissatisfaction: If you are not satisfied with the delivery timeframe as mentioned under the slideshow on our homepage, you may request a refund after communicating with our customer support team via live chat. Even if our team is unavailable at the time, we will process your refund as soon as possible.
Return Process
If you encounter any of the issues listed above, please follow our return process:
- Contact Customer Support: Reach out to our customer support team within a reasonable timeframe from the date of purchase, providing details about the issue.
- Assessment: Our support team will guide you through the process, which may involve requesting additional information or documentation.
- Return Instructions: If the return is approved, you will receive instructions on how to proceed, which may include deactivating the product key or other necessary steps.
- Refund Process: Once the issue is verified, we will initiate the refund process.
Refund Options
Depending on the nature of the return and specific circumstances, we offer the following refund options:
- Full Refund: Provided if the digital product is returned within the specified timeframe and meets the eligibility criteria.
- Partial Refund: In some cases, where the issue is minor or can be rectified, we may offer a partial refund at our discretion.
- Store Credit: As an alternative to a monetary refund, we may offer store credit for future purchases on our platform.
Ineligibility for Return or Refund
Certain situations may render a digital product ineligible for return or refund, including:
- Change of Mind: Refunds will not be provided for changes in personal preference.
- Compatibility Issues: If compatibility problems arise with your hardware or software that were not mentioned on our website.
- Unauthorized Use: Refunds will not be provided if the product key or digital product has been used, shared, or distributed without authorization.
- Violation of Terms: If the product has been used in violation of the terms and conditions associated with it.
Customer Responsibilities
As a customer, you are responsible for:
- Providing Accurate Information: Ensure that all details regarding the issue are accurate and truthful.
- Following Instructions: Adhere to any instructions provided by our customer support team promptly and accurately.
Unused Licenses and Refund Timeframe
In addition to the general policy, we have specific provisions for unused licenses and the refund process:
- Unused License Return: If you purchased a digital product license but have not used it, you may be eligible for a return within thirty (30) days of purchase, provided the license key has not been activated.
- Refund Timeframe: Once a return is approved and verified, we aim to process refunds within two (2) business days. However, please note that it may take additional time for the refund to reflect in your account due to external factors such as payment processors or financial institutions.
By purchasing from GoQubits, you acknowledge and agree to the terms and conditions outlined in this policy, including the provisions for unused licenses, refund timeframes, and dissatisfaction with delivery timeframes.
If you have any questions or need assistance, please contact our customer support team through the designated channels on our website.
GoQubits LLC
