Digital Products Return and Refund Policy
At GoQubits, we strive to provide a seamless experience for our customers when it comes to digital products. We want you to be satisfied with your purchase, and thus we have established the following return and refund policy for digital products:
We offer a return and refund assessment within a specified timeframe for certain circumstances. To be eligible for a return and refund, the digital product must meet one or more of the following conditions:
- The product was not as described or did not meet the specifications mentioned on our website.
- The product was defective or malfunctioning.
- The product was not accessible or could not be downloaded.
- The product key provided does not work or activate the product.
If you encounter any of the eligible conditions mentioned above, please follow our return process:
- Contact our customer support team within a reasonable timeframe from the date of purchase, providing relevant details about the issue you encountered.
- Our support team will guide you through the return process, which may involve providing additional information or documentation.
- Once the return is approved, you will receive instructions on how to return the digital product or any associated materials, if required.
- After we receive the returned product and verify its condition, we will initiate the refund process.
Depending on the nature of the return and the specific circumstances, we offer the following refund options:
- Full Refund: If the digital product is returned within the specified timeframe and meets the eligibility criteria, we will provide a full refund of the purchase price.
- Partial Refund: In some cases, if the issue with the digital product is minor or can be rectified, we may offer a partial refund at our discretion.
- Store Credit: Instead of a monetary refund, we may provide store credit that can be used towards future purchases on our platform.
Ineligibility for Return or Refund:
Please note that certain situations may make a digital product ineligible for return or refund. These include:
- Change of mind or personal preference.
- Compatibility issues with your hardware or software environment that were not explicitly mentioned on our website.
- Unauthorized use, sharing, or distribution of the product key or digital product.
- Violation of the terms and conditions associated with the product.
As a customer, you have certain responsibilities when it comes to returns and refunds:
- Provide accurate and truthful information about the issue you encountered with the digital product.
- Follow any instructions provided by our customer support team promptly and accurately.
Our dedicated customer support team is available to assist you with any queries or concerns regarding returns and refunds. If you need assistance, please reach out to our support team through the designated contact channels mentioned on our website.
Unused Licenses and Refund Timeframe:
In addition to the above policy, we have specific provisions for unused licenses and refund timeframes:
Unused License Return:
If you have purchased a digital product license but have not used it, you are eligible for a return within thirty (30) days from the date of purchase. To qualify for the return, the license key must not have been activated or used to access the product.
We understand the importance of timely refunds. Once a return is approved and the product is received and verified, we strive to initiate the refund process promptly. Refunds for eligible returns are typically processed within two (2) business days. However, please note that depending on external factors such as payment processors or financial institutions, it may take additional time for the refund to reflect in your account.
Please ensure that you comply with the terms and conditions mentioned in the original policy for initiating the return and refund process for unused licenses or other eligible circumstances.
By making a purchase from GoQubits, you acknowledge and agree to abide by the terms and conditions outlined in this policy, including the provisions for unused licenses and refund timeframes.